Number Porting Terms

Number Porting Terms 2018-02-19T02:43:02+00:00

You must not deactivate your existing service when porting. Telephone numbers can only be ported while active.

You can only withdraw your authority to port this telephone number before the Electronic Cutover Advice is sent to your current Service Provider, which will be on or after the preferred cutover date specified on the porting form.

TSG International provides no guarantee that it can port your telephone number from your current Service Provider. Your current Service Provider may reject this port request if the information you provide is incorrect or does not match the data held by them. In this case you authorise TSG International to correct the information and resubmit the request to port your telephone number or dispute the rejection by your current Service Provider. A porting request may also be rejected for other reasons as stated in the LNP Industry Code. Each rejection will attract a $40 fee for Cat A ports, and a $19 fee per individual number (even in ranges) for Cat C ports.

TSG International provides no guarantee that the telephone number will be ported within any specified timeframe. Porting Hours of Operation are 9am to 5pm AEST/AEDST Monday to Friday, excluding National Public Holidays. You will be advised when your phone number is scheduled to cutover, however there may be times when the cutover happens earlier or later.

In the event of a port, withdrawal or reversal, TSG International is not responsible for any period of outage.

You may have outstanding contractual obligations and costs owed to your current Service Provider. TSG International is not liable for any such costs.

Only your telephone number will be transferred to TSG International. This may result in the loss of any Value Added Services that are associated with the service provided by your existing Service Provider (eg Voicemail).

If you wish to port your telephone number from TSG International to another Service Provider, then you must contact the other Provider.

TSG International reserves the right to charge a fee for porting your telephone number to or from TSG International.

TSG International reserves the right to charge a fee for failed porting attempts if the porting failure was caused by incomplete or incorrect information that you submitted.

Local Number Portability (LNP) does not guarantee you can keep your telephone number if you move to a different geographic location.