Hosted PBX Features

Hosted PBX Features 2018-03-08T21:59:38+00:00

Each and every TSG VoIP service gives you access to our simple to use VoIP Portal.

From within the VoIP Portal you can setup and manage your entire phone system. The features listen below are included in the Hosted PBX Packages, with additional features available on some plans.


When you first log in to your VoIP Portal account, you will be presented wit the Dashboard screen.

The Dashboard screen gives you a quick overview status of your account. From your current account balance, or outstanding payments, to incoming calls and line usage graphics. The Dashboard screen will also show a call log of all recent calls on your account (incoming, outgoing and internal).


The VoIP Portal supports multiple types of phone numbers. Standard DIDs (local numbers), 1300 or 1800 Numbers as well as a range of international DIDs.

New numbers of all types can be ordered through your VoIP Portal account, or if you have an existing number it can be ported and added to your account.


Each hosted PBX extension comes with a Voicemail account.

Voicemail accounts can be recorded from any handset added to the phone system, or pre-recorded audio files can be uploaded for a professional voicemail. Voicemail messages are recorded and sent as an attachment to an email address of your choice. Many plans also include SMS notifications.


Sounds are simply audio files, that can be used as announcements, voicemail messages or sound events.

A popular feature of the VoIP Portal, sounds allow a pre-recorded sound file to be played and then go directly to a queue, ring group, voicemail box or other destination.


Still require the ability to send or receive faxes?
Our virtual fax is NBN ready and requires no hardware, making it perfect for the home or businesses of any size.

From within the VoIP Portal you are able to setup and mange your fax service. Faxes received are sent as a .pfd attachment to an email address of your choice. To send a fax, simply login to your VoIP Portal, select a PDF to send and the fax number. It couldn’t be simpler and all at a very low cost, accessible anywhere you have internet (even on your mobile phone).


Hold conference calls with your staff or customers with the VoIP Portal.

Configure your conference rooms and add it to any existing or new DID on your account. Our conference rooms are not limited by the number of attendance, just the included lines on your account.

Need a conference call with a high number of attendees? Contact us for our dedicated conference call line, and pricing options.


The VoIP Portal has many additional features available to add functionality to your phone system.

These additional features are available on request and are included on some of the business hosted PBX plans.


Give your callers a choice with an Interactive Voice Response (IVR) menu. A great additional feature allowing callers to be directed to specific departments or services.


Busy Light Functions (BLF) allow you to look at the speed dials on your phone to determine if someone is on a call, or available.

Call Queues

Create call queues so that you can answer your calls in the order that they arrived, while your callers listen to your hold music.

Call Parking

Add up to 10 extensions that can park active calls, allowing you to retrieve the call on any handset. Call parking also works with BLF.

Music on Hold

Upload custom MP3 files, on hold music, or marketing messages that your callers can listen to when they’re in call queues or on hold. You can even specify the hold music per call queue or handset.

Time Switches

Switch incoming calls to different destinations based on the time of day. Schedule one-off time overrides, or manually override the switch (eg: traditional night switch, closure message) using the VoIP Portal, or your phone.

Call Recording

Record all your phone calls automatically for only $10 a month. Download any recording by simply clicking on them in your call history.

Additional Lines

Each plan has a set number of lines, which is the total concurrent (incoming, and outgoing) calls allowed on your account. Additional lines are available in blocks of 10.


We offer simple, straight forward pricing plans to suit your your needs.
Corporate pricing is available, please contact us for more information.

PBX 2-Line

$25per month

  • 2 Local numbers
  • 2 Extensions
  • 2 Lines
  • VoIP Portal access
  • 10¢ /min landline calls
  • 15¢ /min mobile calls
  • 30¢ /1300 call

PBX 6-Line

$55per month

  • 6 Local numbers
  • 6 Extensions
  • 6 Lines
  • VoIP Portal access
  • 10¢ /min landline calls
  • 15¢ /min mobile calls
  • 30¢ /1300 call

PBX 8-Line

$65per month

  • 8 Local numbers
  • 8 Extensions
  • 8 Lines
  • VoIP Portal access
  • 10¢ /min landline calls
  • 15¢ /min mobile calls
  • 30¢ /1300 call

PBX 10-Line

$75per month

  • 10 Local numbers
  • 10 Extensions
  • 10 Lines
  • VoIP Portal access
  • 9¢ /min landline calls
  • 13¢ /min mobile calls
  • 27¢ /1300 call

PBX 12-Line

$85per month

  • 12 Local numbers
  • 12 Extensions
  • 12 Lines
  • VoIP Portal access
  • 9¢ /min landline calls
  • 13¢ /min mobile calls
  • 27¢ /1300 call

PBX 16-Line

$100per month

  • 16 Local numbers
  • 16 Extensions
  • 16 Lines
  • VoIP Portal access
  • 8¢ /min landline calls
  • 13¢ /min mobile calls
  • 25¢ /1300 call

PBX 20-Line

$115per month

  • 20 Local numbers
  • 20 Extensions
  • 20 Lines
  • VoIP Portal access
  • 8¢ /min landline calls
  • 13¢ /min mobile calls
  • 25¢ /1300 call