Due to the telecommunications consumer protection code, only the verified Account Holder can close the account.
Lodge your account cancellation request on the day that you would like the account closed – we cannot schedule your request for a later date.
There are multiple ways to cancel the account – in all cases, the request must be made in writing:
- Send an email to support from the registered Account Holder’s email address with subject “Account Cancellation” and Message “Please close my account immediately and disconnect all services.”
- If you do not have access to the Account and email address, then we may require you to send us a letter on your company letterhead. Contact Support for more information.
If you have a credit balance, you can ask for a refund. Refunds can take up to 7 days to process. If you have any outstanding charges, these will be invoiced within 30 days and are payable on receipt of the invoice.