1.1. The terms us, we or our refers to TSG International, the owner of the websites and service provider.
1.2. A Customer is an individual that has registered for a TSG Account to use our products or services.
1.3. TSG Customer Service Portal is our online billing, support and management system for our customers found at https://tsg.accelo.com/portal.
1.4. Products and Services represents the collective functionality and features as offered through our websites to our customers.
1.5. A Subscription is a recurring service (monthly, or yearly) that has been ordered through a customers TSG Account. These services include Hosting, SSL Certificate, Domain Names, Dedicated IP, Addons, Management Services ect.
2.1. Customers agree to submit or supply payment for products and services in advance, on the billing date set by TSG International.
2.2. Subscriptions will be billed on a recurring basis unless cancelled.
2.3. TSG International requires at least 7 days notice before the next renewal date, if you wish to cancel recurring payments for any product or service.
3. Payment Methods
3.1. We accept online payments by Bank Transfer, Visa, MasterCard and PayPal. Payments can also be made by the other methods listed on your invoice.
3.2. When making an online payment you enter your credit card details on a secure page. This information is transmitted in encrypted form directly to our bank or PayPal through a payment gateway using a 128 bit secure sockets layer.
3.3. We do not store or manually process any credit card details.
3.4. All payments must be made in Australian Dollars.
4. Fraudulent Payments
4.1. If payment on a customer’s TSG Account is flagged as fraudulent, TSG International reserves the right to suspend any products or services on that account until the issue with the payment has been resolved.
4.2. If a customer refuses to solve issues in regards to payments flagged as fraudulent TSG International reserves the right to terminate their account along with any associated products and services without any refund for security reasons.
5. Late Payments
5.1. If payment for an invoice has not been received by the due date, any associated products or services will be suspended.
5.2. If payment for an invoice has not been received 14 days after the due date, any associated products or services will be terminated. This action cannot be reversed.
5.3. Customers will be notified about any invoices, overdue payments, suspended or terminated products and services with any action to be taken to the primary e-mail address of their TSG Account.
6.1. Once payment has been received for an invoice:
6.1.1. – Digital Services (Hosting, SSL Certificate, Addons) will be available in your TSG Account under Products/Services. These products/services are instantly available for use but may require additional services to be active before they are visible to the web e.g. domain name.
6.1.2. – Domain Services (domains, name servers) will be available in your TSG Account under Domains. These products/services are instantly available for use but may require propagation before they are visible to the Web which can take up to 48 hours.
6.1.3. – Projects (website design, graphics, marketing, photography) will be made available in your TSG Account within 48 hours under My Projects. Due dates and milestones are individual for each project and will be listed on this project overview page.
6.2. If a payment has been made and your digital services, domain services or projects are not available in your TSG Account after the time stated above, please do not hesitate to contact us. Some services may encounter issues beyond our control which require manual approval or additional information to be confirmed.
7. Cancellations and Refunds
7.1. We do not offer refunds outside of our 14 day Money Back Guarantee. It is possible for us to refund a credit card or PayPal payment through the payment gateway within a period of 14 days from the transaction date.
8. Printing an Invoice
8.1. Once you have submitted your online payment, you can view a receipt of your payment by viewing the original invoice.
8.2. An invoice can be viewed by logging in to your TSG Account, clicking on billing and selecting My Invoices. Our invoices include all payment transactions and the status of the invoice will also be marked as paid.